Write To Us

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manufacturing@factoryfoods.net
accounts@factoryfoods.net

We strive to reply within 2 business days.

Frequently Asked Questions!

International Organization for Standardization (ISO22000) is a Food Safety Management System that implements processes from receiving, cooking, packing to delivery that are recorded and monitored at every step to minimise & eliminate the risk of food borne diseases. ISO22000:2018 is the latest adherence of these standards.

Yes. Products are certified Halal from Jakim, the certifying body in Malaysia.
Only vegetarian items are processed in our facility. 

All products are delivered via a fleet of cold trucks to ensure optimum freshness. Our trucks are equipped to separate Frozen / Chilled & Ambient food. 
Please store chilled food in the refrigerator/freezer immediately upon receipt.

An e-mail notification will be sent to you confirming your order.  Delivery is usually made within 2-4days. Where possible, delivery will be done ‘contactless’ to your doorstep. Chilled food will be packed & sealed in a carton box. This allows the delivery to be kept outdoors for up to 1 hour safely.
Please store chilled food in the refrigerator/freezer immediately upon receipt.

No artificial food preservatives, MSG or chemicals are used in the food products. Very little artificial colouring is used in a handful of products, such as Jalebi & Ladoo.
Alternative natural colorings are available at a slightly adjusted cost.
Kindly drop us an email at manufacturing@factoryfoods.net to enquire.

The process of cooking only begins once an order is placed. We strive to produce fresh goods upon order. To ensure goods delivered are in accordance to our safety standards, we sacrifice more time on cleanliness and systematic processes. Hence, we require approximately 4 business days to deliver orders and could be longer during a festive period.

Food products are categorically & periodically sent for laboratory tests. Laboratory results are checked, documented & stored for 5 years as part of our ISO22000:2018 commitment. 

Chilled items are best stored between 0-4 degrees Celsius. We recommend consuming your food within 7 days of opening. Heat to above 80°C using a microwave oven, deep fry or bake prior to serving. Defrost in refrigerator prior to heating to get even heating results.

Chilled items are best stored between 0-4 degrees Celsius. Dairy-based chilled desserts are best consumed within 7 days of opening. For added safety, heat your cold desserts to above 80 degrees Celsius and cool prior to serving.

Currently, we deliver to mainland Singapore.

Kindly note, due to the nature of our perishable items, we are unable to offer any cancellations once purchase has been made at checkout. However, you may write to us immediately upon purchase and we may be able to accommodate an exchange of product/item of equal value, at our discretion. Write to us at manufacturing@factoryfoods.net

Unfortunately, because of the nature of our perishable goods, we are unable to provide any refunds. However, you may write to us immediately upon purchase and we may be able to accommodate an exchange of product/item of equal value, at our discretion. Write to us at manufacturing@factoryfoods.net

We are sorry that you have not received your order!

We strive to complete all orders systematically and in the order that we receive them. We suggest you place your orders early, especially during festive seasons to avoid disappointment. If you have not received your order within 4 days of purchase, please write in to us at manufacturing@factoryfoods.net so that we can make it right!

We pride ourselves on ensuring that we deliver quality packaged products. However, during delivery, unforeseen circumstances may occur. If you are unsatisfied with your delivery, do write in to us at manufacturing@factoryfoods.net so that we can make it right. Please include pictures of the damage(s).

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