Published March 2021

Dear Customer,

We are pleased that you are interested in data protection. We would like to give you an easily understandable overview of our data protection process.

Our goal is to provide you with an amazing customer experience that also means that you can always trust us, that we are always transparent and honest to you. Your trust in our product is the reason why we can provide you with an amazing customer experience. We would like to thank you for this cooperation.

Who we are

 

 

We are Factory Foods Pte Ltd and we care about data protection. 

While visiting our website, registering or placing orders, you agree to this privacy policy.

As data controller, we determine how we process your personal data, for what purposes and by what means. While we are required by law to provide you with all of the following information, we do so primarily out of the belief that a partnership should always be honest.

As data controller we are responsible that all our processing activities are in accordance with legal requirements but also you may reasonably expect these processing of your personal data (link to “legitimate interests”).

If you have any questions about data protection at Factory Foods, you can also contact our data protection officer at any time by sending an email to manufacturing@factoryfoods.net.

Privacy is your right and you have the choice

As a customer you have the choice of which information you would like to share with us. However, we may need some information for the fulfillment of our contract.

Your Rights

Right to access

You have the right to be informed which data we store about you and how we process this data.

Right to rectification

If you notice that stored data is incorrect, you can always ask us to correct it.

Right to erasure

You can ask us at any time to delete the data we have stored about you.

Right to object to the processing of your data

You can revoke your consent at any time or object to the further processing of your data. This also includes objecting to our processing, which we process without your consent but based on our legitimate interest. This applies, for example, to direct marketing. You can object to receiving further newsletters at any time.

Right of complaint

You may write in to manufacturing@factoryfoods.net at your convenience to exercise your right of complain.

What data we process

In the following description of our processing activities, we refer in each case to categories of personal data. A category includes several personal data, which are usually processed together for the purposes.

Personal data is information that we use to identify you.

We generally process the following categories of personal data for the following reasons:

Contact Information:

Name, address, telephone number, email address.

Reason:

When you contact us, we collect your data to establish an identity contact. This enables us to address your queries effectively & efficiently.

Location data:

Address, Postcode, City, Country

Reason:

We need these data to deliver your orders accurately.

Profile data (master data):

Name, email address, password, telephone number, delivery addresses & age.

Reason:

This data is your master data, which is required for our services. Without an email address / telephone number and a password, you cannot create a profile. Together with your name, this is your master data. We need your age to ensure that you are not a minor.

Device information and access data:

Device ID, device identification, operating system and corresponding version, time of access, configuration settings, information on Internet connection (IP address)

Reason:

With each access this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behaviour at an early stage and to avert damage.

Order information:

Order history, invoices, order ID, comments on orders, information on payment method, delivery address, successful orders and cancelled orders

Reason:

Each time you place an order, this information will be added to your profile. You can view all this information in your profile at any time. The information should give you an overview of your own interests and previous orders. We will also use the same information to improve our services. In addition, we will anonymize this information when you request a deletion.

Payment information:

Payment method & credit card information

Reason:

This information is required to track your payments and assign them to the orders you have placed.

Delivery information:

Name, delivery address, phone number, order ID

Reason:

This data will enable us to deliver your goods accurately without delay.

Why do we process your data

We process your personal data only in accordance with the strict legal requirements. We pay particular attention to the fact that all principles for the processing of personal data are taken into account.

ACCOUNT CREATION, SSO REGISTRATION, ADMINISTRATION OF YOUR PROFILE

In order to be able to offer you our services, the processing of your personal data is essential. Much of this data you transmit to us and other parts of the data we collect automatically when using our platforms. Nevertheless, we endeavour to keep the amount of data as small as possible. You can help us by only sharing necessary data with us that we need to fulfill our contractual obligations.

Account creation

When creating a customer account you will be asked to enter your master data. This is absolutely necessary, as we cannot create a customer profile without this data. Your email address and telephone number are particularly important, as we can use this information to identify you in our system the next time you want to log in again. Furthermore, we would like to ask you to choose your password carefully. Do not use the same password on multiple websites. Please don’t share neither your password nor your email address with anyone else.

Categories of personal data:

Profile data (master data)

Device information and access data

Legal basis:

Performance of contract

Login

If you already have an existing customer account, you will need to enter your email address and password to log in. If we detect irregularities during registration, such as entering the wrong password several times, we will take appropriate measures to prevent damage to you and us. 

Categories of personal data:

Profile data (master data)

Legal basis:

Fulfilment of contract for registration;

Legitimate Interest for the security measures

Managing your profile

You can log in to your profile at any time and change your personal data, such as name, email address or telephone number. You can also view your previous orders.

Categories of personal data:

Profile data, location data

Order information

Device information and access data

Order information

Communication data

Payment information

Legal basis:

Performance of contract

ORDER PROCESSING

Once you have successfully registered and placed an order, your personal data is transferred to our backend where it is transferred to other systems for further processing.

Categories of personal data:

Contact Information

Location data

Device information and access data

Legal basis:

Fulfilment of contract

Who we work with and where we process your data

We never give your data to unauthorized third parties. However, as part of our work we obtain the services of selected service providers and provide them your data to process & fulfil our contract.

SERVICE PROVIDERS

We may use different data processors in our daily processing. They process your personal data in accordance with the applicable local requirements only according to our instructions and have no claims whatsoever on these data.

Because we use different data processors and change them from time to time, it is not appropriate to identify specific recipients of personal information. However, if you are interested, we will be happy to disclose the name of the processor(s) in use at that time upon request.

THIRD PARTIES

In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are not bound by our instructions. These are, for example, our consultants, lawyers or tax consultants who receive your data from us on the basis of a contract and process your personal data for legal reasons or to protect our own interests.

We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit consent.

PROSECUTING AUTHORITIES AND LEGAL PROCEEDINGS

Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases, we are not only obliged to hand over personal data due to legal obligations, it is also in our interest to prevent damage and to enforce our claims and to reject unjustified claims.

Right of modification

We reserve the right to change this data protection declaration in compliance with the statutory provisions.